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Configuration

Configuration​

  • Navigate to Gamified Campaigns → Challenges → New Challenge.
  • Choose format: Single milestone or Progressive (multi-action coming soon).
  • Select the progress Calculated Attribute, enrollment policy, dates, and expiration.
  • Add level(s): name, threshold, and prizes per level (progressive: 2–5 strictly increasing thresholds).
  • For each level, select prize types: Discount, Points, Reward/Gift, and/or Game (at most one of each type per level).
tip

It is strongly recommended to implement progress bars in the customer app. Use the streaming API endpoint customers/{value}/challenges, which returns the full challenge catalog and current progress status per customer — including per-level structure for progressive challenges.

How It Works​

  1. Prizes are attached to the challenge (per level) when you create or edit it — not via a separate “After winning a challenge” rule in the points campaign form.
  2. When a linked level is won, the prizes for that level are delivered immediately.
  3. If the prize is points, they are credited or delivered as a points voucher according to the selected campaign (injection → only Direct assignment campaigns in the selector; otherwise targeted).
  4. If the prize is a discount or game, the corresponding coupon, voucher, or game flow runs according to its configuration. If the prize is a reward/gift, only catalog + targeted rewards are allowed (never auto-redeemed): the gift appears in the customer's personalized catalog for later redeem; points are deducted only if the gift has a points cost and the customer redeems it.
  5. On progressive challenges, one attribute recalculation can win several levels at once; each crossed level awards its prizes.

See Also​

  • Create a Challenge — full step-by-step guide to setting up a challenge
  • Prizes — how to select prizes on the challenge