Create a Reward
Rewards are non-purchase items customers claim by redeeming available points — coffee vouchers, cinema tickets, gift products, experiences, or anything you define.
info
Rewards use points regardless of the company's accrual_mode. Wallet-mode programs can still offer a rewards catalog priced in points.
How It Works
- You configure rewards in the platform, each with a points cost.
- Customers with enough available points redeem a reward.
- Points are deducted from the customer's balance.
- A
rewardtransaction is recorded in the customer's history.
Configuration
Go to Loyalty and Promotional engine → Rewards → New Reward.
| Field | Description |
|---|---|
| Image | Visual representation shown to customers (optional) |
| Name | Reward display name. Can be configured in multiple languages. |
| Description | What the customer receives. Can be configured in multiple languages. |
| Points cost | Available points required to redeem |
| Category | Organizes rewards and controls display order |
| Pick-up location | Specific stores where the reward can be claimed (empty = all locations) |
| Country | Countries where the reward is available |
| Status | Active or Inactive |
| Available from / to | Date range during which the reward can be redeemed |
Reward Categories
Categories organize rewards in the customer-facing interface and define their display order. Set the Priority when creating a category (lower number = displayed first).
Viewing Redemptions
Each redemption appears as a reward transaction in the customer's transaction history. Go to the customer profile and click Show to view full redemption details.